WordPress Design and Development Case Study

Andrew Berry Jewellery

Andrew Berry Jewellery is a well-known independent jewellery business in South Wales.

screenshot of andrew berry eCommerce store

The Brief

Redesign and redevelop the existing online store. The current website was slow, hard to update and difficult to maintain.

The store needed custom functionality, an overhaul of the shipping rules, additional payment gateways, an optimized customer journey, and a way to reduce cart abandonments.

The Approach

Andrew and Louise Berry had a clear idea of how the website should look from the outset - so we worked with them closely to design a classic eCommerce store with pastel color scheme to bring a fresh feeling to the site.

Site speed and page editing

We tackled the issue of site speed by building a lightweight custom theme with no extraneous code.

Plugin usage was reduced with custom coding.

Pages that had been bloated with page builder code were rebuilt with custom fields that continued and improved on editing flexibility.

Images were optimized and lazy loaded to improve time to first byte (TTFB) and reduce page load time.

CSS and javascript files were minified and optimized, and caching added to help serve up pages quickly.

The htaccess file was tweaked with best practices.

Custom functionality

We introduced points and rewards to reward customers for purchases. The system encourages users to register in order to earn points which can then be redeemed as a discount.

We also added engraving options on engravable product pages. A minimum and maximum number of characters can be set along with a choice of font and the option to charge for the service.

On the checkout page we added a giftwrap and card option so customers can now have their orders wrapped in store and include a personalised note.

Shopping cart abandonment is not a fresh problem for eCommerce businesses. According to the Baymard Institute the average online shopping cart abandonment rate is as high as 69.80%.

Improved shipping

One reason customers abandon carts is when they see how much their order costs with shipping. To combat this we offered a range of clear shipping options that would appeal to most users and knowing that the store had a loyal customer base added a local pickup option.

Improved payment gateways

Lack of payment options can be another reason for cart abandonment. Customers often have strong preferences of how to pay and only checkout if their preferred method is available.

The introduction of Apple Pay, Google Pay, PayPal Pay in 3 and Klarna allowed customers more choices how to pay and the option to spread the cost of payments.

The Result

Since launching the new site both sales and site speed have increased and the number of cart abandonments reduced.

There is an improved customer journey - the path from product to checkout is quick and clear, and the checkout now offers attractive shipping and payment options.

www.andrewberry.com

If you would like to discuss a new eCommerce store or email marketing campaign contact us