I was up against it today installing a WordPress site on Fasthosts. The site build seemed to be going smoothly until I tried uploading an image into a post. The image crunched and promptly vanished. A quick check of the media library showed the image uploaded it just wasn’t in the post.
I went through a series of checks, changed the custom theme back to twentyeleven, cleared the cache, disabled plugins. Finally I called Fasthosts support, created a user account for them to replicate the problem and minutes later they uploaded an image into a post.
Feeling a bit dumb, I tried again but no image appeared. A rather unheated exchange followed with support enquiring whether I had used their one-click-wordpress-install feature in the control panel. I said I’d used ftp and didn’t think that was the issue but something else their end. They wanted to know my browser and were audibly disappointed when I said the latest release of Firefox.
So we tried IE9 and Chrome to make sure it wasn’t a browser issue. Then I agreed to empty my cache again in case it was a cache issue. Then support suggested I contact WordPress as the fault plainly lay with them (at that point I recalled an IT Crowd episode where Jen has dealings with the elders of the internet). I said I doubted the problem lay with WordPress and could they check permissions or some other settings on the server. Nothing to change I was told.
I had been on the phone with support for half an hour by now and was wondering whether I could bill the client for the call. Fasthosts had uploaded an image so as far as they were concerned job done. I suggested trying to upload an image from a different laptop on a different connection and then getting back to them if the problem persisted. Support readily agreed glad to get me off the line.
A colleague later tried with the same result. He’d never come across the problem either. So I was back to square one.
I went back to the post Fasthosts had created and looked at the HTML view tab. The inserted image had the alternate text and caption fields completed. So I tried uploading an image, completed the same fields and bingo – the image was there.
Not having the hywl to contact Fasthosts again I deleted all wordpress files and the database and started again. This time I found the one-click-install and used it.
When the site was installed I checked images appeared in the blog. They uploaded without trouble – no captions required. I changed the theme and again no problems. I installed plugins and after the fifth one had the white wall of death. I swore a few times and then added define(‘WP_MEMORY_LIMIT’, ’64M’); to the config file. Bingo – I was back in the admin panel. All I had to do now was rebuild the site.
Conclusion: If you’re considering hosting a WordPress site with Fasthosts make sure you use the installer or you will age visibly.